Frequently Asked Questions
Do I need to be a previous customer or be a member to schedule service and support from ListenUp?
No subscription is required. At ListenUp, we believe in simple, on-demand support. Whether you need remote troubleshooting, a system reset, or in-person service, our team is here to help when you need it, without ongoing fees or monthly charges.
Do you offer remote service calls?
Absolutely, If we can fix it with you over the phone we are glad to help. Remote service is not only faster to solve most problems, but we offer over the phone service calls at a reduced rate. Cheaper and faster... you can't beat it!
What makes ListenUp’s service and installation team different?
We employ more CEDIA certified technicians than any other company in our category. This means you are working with professionals trained to the highest standards in system design, integration, and customer service. Every technician is equipped to deliver precision, care, and deep expertise on every project.
What support can I expect during and after installation?
We offer end-to-end support, including in-home assessments, system design, technical drawings, control programming, hands-on product education, and ongoing post-installation service. From your first consultation to your final system tune-up, we are with you at every step.
Do I need a subscription or pay a monthly fee for support services?
No. ListenUp does not require monthly subscriptions. We provide expert service when you need it, whether it's remote troubleshooting, easy system resets, or on-site help. You only pay for the support you actually use.
How quickly can I get help if there’s a problem?
We offer rapid response support. In many cases, you can expect a response from our tech support team the same day. For extremely urgent issues, we provide emergency assistance, including after-hours and weekend service.
What are your service hours?
Our regular service hours are Monday through Friday, 8 AM to 5 PM - Service Hotline: 303.744.0649. For after-hours emergencies, support is available at an elevated service rate. 24/7 Emergency Hotline: 303.756.8157. You can always reach us through our dedicated service line.
Do you offer system monitoring?
Yes. We can proactively monitor the health of your system and often fix issues remotely before they disrupt your experience. Our goal is to keep your system running at its best with minimal hassle on your end.
What if I need help after installation?
You will receive long-term support even after your project is complete. Whether you need to upgrade components, troubleshoot new issues, or learn more about your system, we are just a call away.
Can I reset or troubleshoot my system myself?
Yes. We empower customers to easily reset or manage basic system issues on their own. Our team is always available to assist if you prefer expert help or encounter anything complex.
