Today’s complex systems require a sophisticated level of knowledge in order to be properly installed. There are a lot of firms that do custom systems, but how many of them have been around since 1972? ListenUp has, and we have a proven track record of success and a long list of satisfied clients.
The most experienced team in the region
The sales consultants/system designers in our Custom Division average over 15 years in the A/V business. They constantly keep up with all the changes going on with home electronics — in fact they eat, sleep and drink electronic home entertainment. Similarly, each member of our experienced installation team receives regular manufacturer training in order to be totally conversant with all the latest techniques and technologies.
The five stages of your project
Over the years we have developed an efficient five-step process for creating custom designed and installed systems:
1. Design and Engineering
We will set up a meeting with you in which one of our experienced sales consultants/system designers will go over all the things you want from your custom system. Our associates not only know what products best fit particular applications, they can often save you money by suggesting alternatives you might not have been aware of. They can also introduce you to technologies and products that will make using your system — and living in your home — much more relaxing and enjoyable. Once your salesperson thoroughly understands your unique requirements, he or she will design your system. Then our engineering department reviews the design and identifies potential problems before your system is integrated into your home. The project engineer provides diagrams and system documentation that allow our technicians in the field to more efficiently install and service your system.
2. A project manager is assigned
When your system is decided upon and properly designed and engineered, ListenUp assigns you a project manager. It is this person’s job to coordinate with the architect, general contractor, interior designer, electrical contractor and anyone else involved with your home. The project manager is responsible for scheduling and coordinating the installation staff, and making sure your equipment is delivered in a timely manner.
3. Pre-wire (if necessary)
After you’ve decided the extent of the system you want installed, it’s the job of the installers to make it happen. If your system is going in a new home under construction or in an existing home undergoing significant remodeling, this phase is called the pre-wire. This is when the structured wiring (all the hidden wiring that forms the important infrastructure of your system) is run inside the walls before the sheet rock closes everything in.
Once the walls are up and the construction is finished, the installers return during the finish-out stage to complete the system by installing all the hardware (TVs, speakers, receivers, etc.) that gets connected by the hidden wiring. If you’re installing a system in an existing home — what’s known as a retro-fit installation — the pre-wire and finish-out stages are often done at the same time.
Installing your equipment is only part of the completion of your system. A new generation of touch screen learning remotes has revolutionized and simplified system operation. ListenUp can take multiple remote controls from different manufacturers and combine them into one, easy-to-use controller. Our patient and diligent staff will then teach you how to operate and obtain the maximum enjoyment from your system.