Online Shopping FAQ
Q: What advantages does ListenUp.com have over other online stores?
A: We’re an Authorized Internet Dealer for every product we sell online
ListenUp is an Authorized Dealer for every brand we sell, including Audioengine, Denon, Harman Kardon, JBL, Marantz, Pro-Ject and more. Why is it important to purchase from an Authorized Internet Dealer? Well, for one thing, you’ll know that the warranty on your equipment will be honored. Most manufacturers will not honor a request for service underwarranty if the item was not purchased from an Authorized Dealer. Which means that TV on sale for $400 at Fast Eddie’s Big Screen Blowout might not be such a great deal after all.
Q: What kind of service and support can I count on?
A: We sell only high-quality, name-brand products
You can rest assured that the product you purchase is a factory-approved “A” market component. We also occasionally sell discounted “B” stock merchandise which is clearly identified as such. And, of course, as an Authorized Dealer our staff receives extensive training and the latest information on any upgrades, recalls or other issues.
Q: Isn’t shipping really expensive for electronic equipment?
A: We offer fast, FREE SHIPPING on all items
There’s FREE ground shipping on all orders; overnight, 2-day and 3-day options are also available. Products usually ship the same day if ordered before 2 p.m. Mountain Time and the vast majority of our products ship within two business days.
Q. How will I know the status of my order?
We provide timely order confirmation, shipment notification and tracking information
When you place an order you’ll receive an automatically generated e-mail with an order number. Once your order is in the shipping process, you’ll receive an e-mail with tracking number (please note that this tracking number is usually not active in the UPS system until after 6 p.m. Mountain Time.) Track your order here.
Q: What if I’m unhappy with my purchase?
A: We offer a 30-day Money-back Guarantee with FREE RETURN SHIPPING
We want you to be absolutely satisfied with your purchase. If you’re not, you may return any product within 30 days. You can either exchange it for a different product or we’ll refund your money — it’s totally up to you. Just contact us for a return authorization number, make sure the product is in like-new condition, and pack everything (including remote, owner’s manual, power cord, etc.) securely in the original packaging. We’ll even pay for the return shipping.* *Items that are specially delivered, such as some larger televisions, floorstanding speakers and furniture, are not included in this offer. If a product is defective or damaged, however, there is no charge for returning it, and there is no re-stocking fee as long as all of the original equipment is complete and returned in good condition.
Q: What if I purchase the product then find it less expensive elsewhere?
A: We have a 30-day Price Guarantee
If within 30 days of your purchase you find the same product advertised for less (from an Authorized Internet Dealer), we’ll refund the difference. Just contact us at firstname.lastname@example.org or 1-877-744-1179.
Q: How secure is my online transaction?
A: All of our checkout options are verified, secure and accredited
ListenUp guarantees the safety of your credit card number and personal information by employing VeriSign, the leading secure sockets layer (SSL) Certificate Authority that enables secure e-commerce and communications for thousands of websites worldwide. VeriSign is your trusted mark of high assurance for Internet security as it provides the strongest SSL encryption currently available.
Q: What are my payment options?
A: We offer multiple convenient payment methods, including PayPal and Checkout by Amazon
ListenUp.com accepts American Express, Discover, Mastercard, Visa, Checkout by Amazon and even personal checks when verified through PayPal.
Q: How long has ListenUp been in business?
A: Since 1972, over 40 years of excellence in customer service
ListenUp was started in 1972 with one goal in mind: to provide the absolute best in sound reproduction. Over the years our focus has grown to include the best in video and custom installation, as well. Here’s an informative history of ListenUp, and here are some of the awards we’ve won along the way, including 2006 Top-10 Retailer of the Year from AudioVideo International magazine.
Q: For high quality electronics how certain can I be that I’m buying the right equipment?
A: Our staff is comprised of knowledgeable professionals, each with multiple years of hands-on A/V experience
Our salespeople, both on our e-commerce site and in our stores, are career A/V professionals with extensive experience and training in all facets of home entertainment.