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Shipping & Returns

Fast, FREE Shipping on all orders
We offer FREE ground shipping on all orders; overnight, 2-day and 3-day options are also available. Products usually ship the same day if ordered before 2 p.m. MFree Shipping Truckountain Time and the vast majority of our products ship within two business days.

30-day money back guarantee with FREE return shipping!
We want you to be absolutely satisfied with your purchase. If you’re not, you may return any product within 30 days. You can either exchange it for a different product or we’ll refund your money — it’s totally up to you. Just contact us for a return authorization number (contact@listenup.com or 877.744.1179), make sure the product is in like-new condition, and pack everything (including remote, owner’s manual, power cord, etc.) securely in the original packaging. We’ll even pay for the return shipping.*

Price Guarantee, Credit or Exchange — 30 days
You may return merchandise for credit toward a future purchase or exchange for another item any time within 30 days of purchase. We will notify you of your credit or exchange, via e-mail, once we have received and processed the returned item. If within 30 days of your purchase you find the same product advertised for less (from an authorized dealer) we’ll refund the difference. Just contact us at contact@listenup.com or by calling 877.744.1179.

Exclusions
These policies do not apply to commercial or contract sales, which are subject to the terms of the contract. Installed equipment may not be returned for refund, credit or exchange, except by agreement of the Webmaster and payment of a restocking fee. You may contact us by e-mailing us, and we will notify you of your refund credit or exchange, via e-mail, once we have received and processed the returned item if applicable.

*Items that are specially delivered, such as some larger televisions, floorstanding speakers and furniture, are not included in this offer. If a product is defective or damaged, however, there is no charge for returning it, and there is no re-stocking fee as long as all of the original equipment is complete and returned in good condition.

Contact us today

E-Mail: contact@listenup.com
Commercial A/V: 303-778-0949
Smart Home Systems: 303-744-1179
Online Customers: 877-744-1179
Service: 303-778-1214
Stores:

Denver: 303-778-0780
Boulder: 303-444-0479
Colorado Springs: 719-633-2600
Albuquerque: 505-296-6978
Wholesale: 888-547-8687