
Because the client and his wife wanted a streamlined, built-in look, ListenUp salesman Bill Rollin recommended B&W Signature 8NT in-wall speakers, which were to be oriented vertically for the left and right front channels and horizontally for the center channel. Upon learning of this proposal, Rives owner Richard Byrd became concerned that the Signature speaker’s driver configuration, when placed horizontally, might produce a phase-shift that would adversely impact performance.
In a serendipitous turn of events, both Byrd and B&W’s John Dibb, who designed the Signature speakers, were attending the CEDIA Conference in Denver in September 2007. ListenUp’s Rollin brought the two together to discuss Byrd’s concerns, and Dibb explained that the phase-shift could occur only in seating positions so far off-axis (away from the sweet spot) that no one would ever be sitting there, anyway.
His concerns alleviated, Byrd was once again in Denver for the Rocky Mountain Audiofest in October 2007. He took the opportunity to visit the client's home and personally conduct the final acoustical measurements for the installation. Needless to say, our customer has been extremely happy with this level of personalized service and commitment from some of the top people in the A/V industry.